Webmail provides you with access to your personal information from any browser either on your desktop or your mobile devices. The webmail application enables you to read your email, and send messages, manage your mail preferences, view and manage your contacts.
If you want to view your mail using the Standard Webmail interface, you can use any of the following supported browsers:
You may be able to view the Standard Webmail interface on other, unsupported browsers; however, some features may produce unexpected results. If you want to use an unsupported browser, we recommend that you choose the Basic Webmail interface.
The application is divided into four main sections: the header, the footer, Components list, and the work area that can appear as a single or double pane depending on what you are doing.
The header is located across the top of the browser window and is static. It is always there to provide:
Webmail is comprised of the following components: Email, Address Book, Calendar, RSS Feeds, and Settings. These components and their subcomponents are displayed in the left pane of the application.
Selecting a folder, group or setting category in this pane populates the list and detail panes that compose the main area of the webmail application.
In the Components list pane, you can also:
The main area of the webmail application with which you, the user, interacts is referred to as the work area. It is usually displayed as a List pane and a Details pane when you are browsing information (e.g., viewing mail messages or contacts) and is displayed as a single pane when you are creating or editing information (e.g., composing an email, adding a new contact or changing your settings).
Whatever you are doing, there will be a “toolbar” at the top of the pane, or panes, that includes the name of the current view (e.g., INBOX or Edit Contact) and command buttons to enable relevant tasks (e.g., Move to Folder, Edit Contact, Save and Cancel etc.).
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The webmail application looks like this:
As the default view, the Email component provides you with access to essential email functions. It includes the Email Folders list, Message list, Message Details, and Compose window. (The Compose Window is not shown in the following image.) The Email Folders section of the Components list is highlighted in red
The Email Folders list appears as a column on the left side of the browser window. It allows you to:
Selecting and dragging the horizontal bar between the two panes can adjust the heights of the Message list pane and Message Details pane.
The Message list pane displays the contents of the selected folder in a list format. Within this list, you have the ability to:
Selected messages appear in the Message Details pane directly below the Message list pane.
The Message Details pane displays the sender information and the contents of the message. It also provides you with the ability to:
The Message Details pane displays a Less Detail message header in the toolbar. Click the More Detail link to expand the header information. The header and toolbar also provide the following options, depending on the message content:
Button or Icon | Function |
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Add Contact — launches the Add Contact pane with senders email and display name used to populate the Nickname and Email fields. Add any other desired information and save the contact to your Address Book. | |
Message Source | This link is available when the header/toolbar is toggled to More Detail mode. Clicking this link opens a pop-up window with the complete message headers. |
Full pane — enlarges the Message Details pane to the full work area. The Message list pane disappears. | |
Split pane — restores the default view of the Message list pane and Message Details pane. | |
Slide show — this button is available when the message contains attachments of the following type: jpg, gif etc. Clicking on the button launches a slide show of the image files within webmail. |
The Compose Message pane replaces the Message list/Message Details panes when launched.
In the Compose Message pane you can:
The Address Book component is where you add, group, manage, and delete contact information. The Address Book supports drag and drop contacts. You can also send messages to a contact directly from within the Contact Details pane. The Address Book component is made up of: Address Book Groups, Contacts List, Contact Details, Add Contact, and Edit Contact. The Address Book section of the Components list is highlighted in red.
The Address Book is a list of Groups appearing in a column on the left side of the browser. By default, you start with the single super-group All, which includes all contacts you add. A new contact is always added to the All group regardless of whether you create the contact within another group. The Address Book section allows you to:
The Contacts List pane is located on the right of the browser window. It displays the following contact information for all contacts in the selected group: name, email address, home, work and mobile number. It also provides you with the ability to:
Once a contact is selected for viewing, it appears in the Contact Details pane directly below the Contacts List pane. It displays the following contact details for the selected contact: nickname, name, company, title, telephone numbers (home, work, mobile), email/IM address, addresses (home, work), and notes. It also provides you with the ability to:
Selecting and dragging the horizontal bar between the two panes can adjust the heights of the Contacts List and Contact Details.
The Add Contact pane replaces the Group Contacts list/Contact Details pane when launched via the New dropdown button or the Add Contact button .
The Add Contact pane enables you to enter contact information for an individual contact, including their nickname, name, company, title, elephone numbers (home, work, mobile), email/IM address, addresses (home, work), and notes.
The Edit Contact button is accessed in the Contact Details pane and launches the Edit Contact pane. It is identical to the Add Contact pane except for being populated with the current contact details. This enables you to modify all existing contact information for the contact, such as their nickname, name, company, title, telephone numbers (home, work, mobile), email address,/IM, addresses (home, work) and notes.
The Settings component allows you to establish general settings (change password, display and language preferences), mail settings (setup, vacation alert, signature, filters, and POP accounts) and calendar settings (calendar view and event reminders).
The General settings appear to the left of the Settings list when selected. General settings are divided into tabs for easy navigation:
Password | Change your password as needed. |
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Display Preferences | Establish how many items you would like to display per page in your INBOX and what Time Zone is displayed. |
Mail settings also appear to the left of the Settings list when selected. Mail settings are divided into five tabs for easy navigation:
Setup |
You can establish the:
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Vacation | You can establish a customized vacation/out-of-office alert. |
Signature | You can establish the signature that appears in all outgoing messages. |
Blocking | You can create lists of senders you want to block and those from which you always want to accept mail. |
Filters | You can establish and edit automatic filters (move to folder, send notification or delete email) for incoming emails based on specific criteria in the email. |
POP | You can add, view or delete POP accounts. |
Calendar View | You can set the start day of the week in the calendar and the number of weeks displayed in the agenda. |
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Reminder | You can set a default event reminder. |
The Calendar component allows you to view your events in multiple formats. The Calendar component is made up of the following:
You can use Webmail File Storage to store and share up to 2000 files (as long as you don’t exceed your total allowed space quota). You can create up to 100 folders, including subfolders, with up to 1000 files in any one folder. To access File Storage, click the File Storage option under the Settings heading within the Components List pane.
Your allowed quota is the total amount of space that you can use for email and file storage; the quota is set by your administrator. The percentage of your quota that you are using is displayed in a usage bar at the bottom of the File Storage pane. The usage bar looks like this:
By moving the cursor over the usage bar, you can see what percentage of your quota is being used by mail and what percentage is being used by File Storage.
The number of files and subfolders within each folder is displayed in the Size column; the number of subfolders is displayed first, followed by the total number of files in the folder, for example, 1/4 indicates that the folder contains one subfolder and four files, not including the files that are in the subfolder. If files are not in folders or if the folders are expanded to display the names of the files they contain, the Size column shows the size of each file.
Note: File and folder names can be any length, but if the name is longer than 80 characters, the name is truncated in the File Storage display, and the missing part of the name is replaced by ellipses (...).
The RSS Feeds section allows you to view news or content feeds to which youve subscribed. You can select a feed from the RSS catalogue or enter the URL for a specific site from which you want to receive content. RSS Feeds is made up of the RSS Feeds List and RSS Feeds Display.
The RSS Feeds list displays the news or content feeds that are available. You can change the order of the feeds by moving your mouse cursor over the feed and then clicking on the appropriate arrow to move the feed up or down in the list. You can also add a feed to the RSS Feeds list.
Once a feed is selected, You can view the contents of the feed in the main application area. The RSS Feeds Display allows you to:
To access your account from the Login screen:
Once you have completed the login process, your INBOX appears.
The following keyboard shortcuts are available:
Function | Short Cut | Accessible From |
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Compose Message | m |
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Display Next Message | Down arrow |
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Display Previous Message | Up arrow |
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Next Message Page | Page-up or right arrow |
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Previous Message Page | Page-down or left arrow |
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Reply to a selected message | r |
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Reply all to a selected message | a |
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Forward a selected message | f |
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Add Contact | c |
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To view a folder
The Message list pane displays messages in date order (most recent to oldest).
To sort messages within a folder
The system folders (INBOX, Drafts, Spam, Sent Mail, and Trash) are permanent system folders that support basic email functions located at the top of the Email Folder list. You cannot add, rename or remove a system folder. However, you can add sub-folders to any of the system folders.
Personal folders are the user-defined folders you add via the button located beside the Email label. You can create and name folders for the personal organization of mail messages up to a system defined limit. User defined folders can be added, renamed, removed, and emptied. You can add these folders at the top, or parent, level or as sub-folders. Sub-folders can be added to sub-folders.
Personal folders appear below the system folder list, after the Trash folder, with a small spacing separating the system folders from the personal folders. Sub-folders added to system folders appear below their parent in the System Folders list.
To check for new mail
The contents of all system and user defined folders is updated immediately.
To retrieve messages from your configured POP accounts
The contents of all system and user defined folders is updated immediately. Depending on the options selected when setting up the POP accounts, the original messages may or may not be automatically removed from the POP accounts once retrieved.
There are two ways to compose and send a new message:
The Rich Text Editor allows you to format your email messages. For example, you can create lists, specify the font size, and apply bold or italics to the text.
To add font emphasis
Alternatively, you can highlight portions of your text and click a button to apply that emphasis to the highlighted portion of your message.
To specify the font family and size
Alternatively, you can highlight portions of your text and apply a specific font family and size to only that text.
To change the font color
To set the highlight color
To change text and paragraph alignment
Alternatively, you can highlight portions of your text and click a button to apply that alignment to the highlighted portion of your message.
To apply a paragraph style to a list
Spellcheck is always available in the Compose window and can be set to check the following languages:
To check your spelling
You can insert hyperlinks in your messages so that when the recipient clicks on the link, the associated webpage opens.
To edit a hyperlink
To remove a hyperlink
The maximum size for email messages, including any attachements, is 35 MB; however, when attachments are sent over the Internet, they must be MIME encoded, and this encoding increases the size of the message.
You should not try to send attachments that are larger than 25 MB. If you want to share large files, we recommend that you use the File Storage feature.
In addition, some mail servers will not accept large email messages, so if you attach a large file to your message, it may not reach its intended recipient.
You can locate one or more messages within a folder by using the search, sort, and pagination functions.
You can perform a case-insensitive search for characters or words that appear in the following areas of the message:
Note: We recommend that you do not use the Message search as your primary search type. Depending on how many messages there are in the selected folder, a Message search can take a long time, and your Webmail session could time out before the search completes.
To search within a selected folder
The title of the Message list pane changes to reflect the search criteria and any messages matching the criteria are returned. Otherwise, the message "No messages matched your search." appears.
To clear the Search Mail text field, select the text, and then click Delete.
You can sort messages in the Message list pane in ascending/descending order using the defined column headings. By default, all messages are sorted in descending order (most recent to oldest).
To sort within a selected folder
An arrow appears next to the column heading to indicate if the sort is in ascending or descending order. To change the order, click the column heading again.
Pagination is the process that divides messages into pages of a specific size. The size is determined by the Display Preferences established by you in Settings.
To view the Message list page-by-page
To view an email message
The message header is highlighted when you mouse-over it. When you click on a message, the selected message is highlighted in a darker colour and a check mark appears in the check box to the left of the message header. The content of the selected message appears in the Message Details pane.
To reply, reply to all or forward a message
The message content appears in the Message Detail pane. The following Message Detail Command options are available for selection: Reply, Reply All, Forward, Print, and Delete.
Note: You can also use keyboard shortcuts to Reply , Reply All or Forward mail .
To add a new folder
The new folder appears in alphabetical order under the systems folders list or as a sub-folder of a a parent folder, depending on what you added.
To rename, empty or delete a folder
If the: | Then: |
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Rename Folder icon is selected |
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Empty Folder icon is selected |
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Delete Folder icon is selected |
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To select multiple messages
When multiple messages are selected, the Message Detail view pane remains blank.
To move one or more messages to another
Webmail provides you the ability to use filters to sort and order incoming mail. Mail can be identified using a combination of criteria and conditions in order to trigger one of three actions:
See How do I add/remove mail filters? for step-by-step instructions.
To mark one or more messages as Spam
Clicking the Spam button results in two actions. The first action is visible. The marked message will be sent from its current folder to the Spam folder where it will reside for 30 days at the end of which time it will be automatically deleted. The second action is invisible to you. When you click the Spam button, webmail sends information to the spam filtering engine so that the filtering rules can be updated to catch future spam messages similar to the one marked. In this way filtering can be continuously updated and improved to reflect the current trends of spammers.
Note: Everyone benefits when you mark unsolicited and offensive messages as spam as opposed to just deleting the offending email.
Occasionally, a legitimate email will be tagged as spam. There are many reasons for this including, but not limited to, message subject, content, or message routing. For this reason, it is good practice to occasionally review the contents of your Spam folder.
Any message marked as spam will be sent to your Spam folder and deleted after seven days.
To mark one or more messages as not spam
Marking a message as "Not Spam" results in two actions. The first action is visible. The marked message will be sent to your Inbox. The second action is invisible to you. When you click the Not Spam button, webmail sends information to the spam-filtering engine so that the filtering rules can be updated to improve future recognition of valid emails similar to the one marked. In this way filtering can be continuously updated and improved to catch spam and allow legitimate mail to pass.
To manually mark one or more messages as Read or Unread
If: | Then: |
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Mark as Read is selected |
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Mark as Unread is selected |
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To delete one or more messages
If the messages are deleted from the: | Then they are: |
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INBOX, Sent, Drafts, or user defined folders | Temporarily moved to the Trash folder (based on user preferences). |
Trash folder | Permanently deleted. |
To enter an email address from your Address Book to the recipient list (To, CC or BCC fields) while composing an email:
Your Address Book is the list of groups under the Address Book heading in the Components List pane.
To view it, click on the group whose contacts you wish to display. The Contacts List opens and displays the list of contacts. The All group contains all your contacts and is the group in which all new contacts are created and added. Once a contact is in the All group, you can add that contact to any other group or groups you create.
To view Contact Details for a specific contact
To select multiple contacts
To add a contact
or
Webmail offers you the ability to import a list of contacts from another mail application. Currently, only the Microsoft Outlook 2000, 2003, Express 6, and Thunderbird CSV file formats are supported. Remember, each contact will be added to the All group regardless of the destination group to which you import your CSV file.
To import a contact list
Webmail will import the contents of the file and assign the contacts to the All group.
Current Outlook 2000, 2003, Express 6, and Thunderbird CSV file formats are supported. If your contact file type is not supported, you have two options:
Converting your contact data can be done using a spread sheet and inserting one value into each column (i.e., one column for name, one column for email, etc.) or using any text editor.
If you are using a text editor, each field value needs to be comma separated. To insert commas and line breaks within a field value, use double quotes around the entire value, for example:
“100 Main Street
Knoxville, Tenn.,
USA
50449”
Two things you should know are:
Webmail Contact Field | Outlook 2000 Field(s) | Express 6 Field(s) |
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Nickname | name | Nickname |
First Name | name | First Name |
Last Name | name | Last Name |
E-mail Address | ||
Title | jobtitle | Job Title |
Company | company | Company |
Home (telephone) | homephone | Home Phone |
Work (telephone) | businessphone | Business Phone |
Mobile (telephone) | mobilephone | Mobile Phone |
Home (address) | homeaddress | Home Street, Home City, Home Postal Code, Home State, Home Country/Region |
Work (address) | businessaddress | Business Street, Business City, Business Postal Code, Business State, Business Country/Region |
Notes | notes | Notes |
You can export your whole address book (the All group), or a specific group, in one of these formats:
To export a group
To edit a contact
To delete one or more contacts
Webmail contacts can be dragged from the list pane and dropped into a group in the application pane:
Alternatively, to add one or more contacts to a group:
Note: A contact cannot be removed from the All Group. To remove one or more contacts from a group
To create a group
To rename or delete a group
If the: | Then: |
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Rename Group icon is selected |
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Delete Group icon is selected |
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Calendars allow you to easily identify events in any view as well as turn on and off the Calendar in a view.
To delete a calendar
Note: You cannot delete the default calendar.
An event is anything that you want to schedule on your calendar, for example, a meeting or an appointment.
Note: It is possible to add more than one event in the same timeslot.
To create an event
To invite people to an event
To move an event to another timeslot
To delete an event
When you share a calendar with someone, they can view all of the events that you scheduled in that calendar, but they cannot edit them.
The RSS Feeds section allows you to view content from your favorite blogs or websites. Instead of going to each website to look for new content, your favorite sites are listed in the RSS Feeds section. When you click on one of the feeds in the list, you see a description of the items on that site. The items are ordered from newest to oldest, and the list is updated regularly. Each item includes a link to the web page where you can read the complete article.
The articles in the feed are displayed in the main work area, with the most recent article at the top of the list.
Click Refresh at the top of the RSS Feed display.
The feed is updated and any new articles are displayed at the top of the list.
You can save up to 2000 files in your File Storage, with up to 1000 files in any one folder. Once a file is uploaded to File Storage, you can share it with others by sending them a link to the file.
Before you can upload a file, you first have to save the file to your computer, and then you can upload it to the File Storage.
To upload a file to the File Storage
You can upload any type of file as long as you don’t exceed your total space quota. For example, you can upload data files such as Word, Excel, and PDF, as well as photos and videos.
You can create up to 100 folders, including subfolders. (Subfolders are folders within folders.) Subfolders can contain other subfolders as well, and you can nest subfolders up to 5 subfolders deep. All folders are displayed in alphabetical order.
To create a folder
When you upload files to File Storage, you can specify the folders where you want to store them. If you have already uploaded files to File Storage, you can move one or more of your files into any of your existing folders.
To move files into a folder
You can change a folder into a subfolder and you can change subfolders into top level folders by moving them.
To move a folder
You cannot reorder folders; they are always displayed in alphanumeric order.
You cannot attach a file that is in your File Storage to an email message; however, you can email the URL for the file. See the instructions for acquiring the URL under How do I share files?
If you receive a file in an email and you want to save it to the File Storage, you first need to save it to your computer. You can then follow the instructions for How do I upload files to File Storage?
To share a file, you must first mark the file as shared. Then you can let people know about your file by posting the file’s location (via email, website, blog, twitter, etc).
Note: You can share files that are stored in your File Storage; however, you cannot share folders.
When you share files, they can be viewed or downloaded by others up to 50 times within a 24 hour period, that is, the link can be clicked up to 50 times. This restriction applies to all views of all of your shared files, not views per person or per file. Once the maximum number of clicks or the maximum bandwidth is reached, the link is disabled for a period of time. The file name still appears in the list and you can rename or delete it, but you will not be able to view or download the file until sufficient time has passed.
To change the shared/unshared setting of a file, do one of the following:
To share a file
To rename a file or folder
Warning: When you delete a folder, you also delete all of the files and subfolders that are in that folder. There is no undo for the delete operation.
To delete a file or folder
To delete multiple files or folders
To delete all files in a folder
Note: If you delete a file that is shared, anyone who was viewing the file will no longer be able to see it.
If you see the padlock icon beside any of your files, it means that the file has been locked due to an abuse violation. Locked files cannot be moved, edited, deleted, or shared. Contact your Support department for more information.
To access the Settings component click General, or Mail, or Calendar under the Settings heading in the Components List pane. The corresponding settings will populate the work area.
This option may not be available. If you can see the Password tab you can change your password.
To change a password
To set display preferences
Time Zone must by synchronous between webmail and your system, otherwise, your systems Time Zone will take precedence.
To view/change Mail Settings
To establish or change your Mail Settings
Name | Enter the name you want to appear in your outgoing e-mail messages. This can be a nickname or a real name. |
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Default From Address | Choose the email address that you want displayed in the from field of outgoing messages. |
Reply-to Address | Enter the email address to which you want email replies sent. |
Forwarding | Enter the email addresses, separated by commas, to which you would like all incoming email messages forwarded. |
Disabled | Message forwarding is turned off. |
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Forward and keep a copy | Messaged are forward and a copy of the message is available in the Sent folder. |
Forward, then discard | Messages are forwarded but no copy is kept. |
Save | Messages are automatically saved in Sent folder. |
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Dont Save | Messages are not saved. No copy is available. |
Block all images | Do not allow any images. |
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Show images only from my contacts | Allow images only if the sender is listed in the Address Book. |
Show all images | Do not block any images. |
To enable a vacation/out-of-office alert
To disable a vacation/out-of-office alert
To enable an email signature
To disable an email signature
A filter is a set of conditions that you define in order to automatically handle incoming email. You can sort incoming email to various folders, delete undesirable messages, and send notifications upon receipt of messages to other email accounts. Depending on the size/complexity of each filter, up to 15 filters can be created.
Webmail can analyze the following fields in the message header: From, Subject, To, and CC.
The fields can be evaluated according to the following conditions: contains, doesnt contain, matches, and doesnt match.
You define the value of the condition. (See How do I add/remove mail filters? for step-by-step instructions.)
If the criteria you set for the filter evaluates to "true", an action is triggered. For example, Add filter where From field contains JonhDoe@gmail.com, as illustrated below:
Adds a filter to your list that sends John Does email to your Trash folder:
To add/remove mail filters
To: | Action: | |
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Add New Filter |
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Remove an existing filter: |
Under the Existing Filter List:
The filter will be removed from the Existing Filter List.
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To add/remove POP account
To: | Action: | |
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Add a POP account |
Under the Add New Account heading:
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Remove a POP account |
Under the Existing POP Account List:
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The Block Senders List allows you to stipulate the email addresses (e.g., sender@unwanted.com) and domains (e.g., *@unwanted.com) from which you do not want to receive email.
Note: Domain names must be preceded by *@ (e.g., *@domain_name.com)otherwise they will not work.
The Safe List allows you to stipulate the email addresses (e.g., mom@family.com) and domains (e.g., *@family.com) from which you want to receive email. By adding an email address or domain to this list you ensure that the emails from these senders will never be marked as spam. Therefore they will always appear in your INBOX or whichever folder you filter them to.
You can add up to 300 entries in each safe and block list.
To add or an email address or domain to a Sender List
The email address or domain is added to the list.
To remove an email address or domain to a Sender List
The email address or domain is removed from the list.
Note:Addresses that are in your Address Book are considered to be in your Safe List and are not filtered for spam (even though the Address Book entries are not displayed in the Safe List). If you add an address to the Block Senders List that is also in your Address Book, the address will be blocked, that is, the Block Senders List takes precedence over the Address Book.
Follow the directions for the situation that best describes how you use email.
The default spam settings will ensure that spam is delivered to your Spam folder. Do nothing.
We recommend using the default settings but IMAP will support whatever changes you make to Spam Folder or Spam Tag.
If you do not want to log in to Webmail to manage your Spam folder:
If you received information from your provider with which to set up your email program, they probably indicated whether you are using POP or IMAP. If you are unsure, contact your provider.
Any tag you create will be added to the beginning of the subject line of all spam emails.
To create a spam tag, simply type in the Add a Custom Spam Tag field. Enter a space or special character at the end of your tag so it does not run into the first word of the original subject line.
Example of a spam tag: Spam**
Any messages you download that are suspected of being spam will now have your Custom Spam Tag in their subject and should be easy to identify when they arrive in your Inbox.
Choose Spam if you use Webmail or an email program with IMAP. In Webmail, the Spam folder has a Not Spam button which allows you to report false positives. In addition, messages in the Spam folder do not count against your mailbox quota limit and are deleted after 30 days.
Choose Inbox if you use an email program with POP. Using the Inbox will ensure that all your messages, including spam, are downloaded to your computer.
Other: There is no benefit to choosing any other folder, but you may do so.
If your administrator has enabled this feature, you can set the aggressiveness level for spam blocking in your mailbox. From the Choose Spam Block Level drop-down list, choose the level of spam blocking that you want.
If you choose a level other than Normal, the spam filter will be more aggressive in classifying messages as spam.
If you choose Use Default, your mail will be filtered for spam using the level that is set for your domain.
If you choose High or Very High, more messages will be classified as spam; however, you may also find that a lot of innocent messages are also classified as spam. These messages are referred to as False Positives.
False positives are legitimate emails (emails you want to receive) that are erroneously marked as spam. Webmail has a Not Spam button which should be used to report a mistake by simply selecting the message in the Spam folder and clicking the button. The mail server then updates its filters and learns from the mistake. This is why using the actual Spam folder is the preferred spam handling method.
Note: If you set your spam block level to something other than Normal, clicking the Not Spam button will not prevent the spam filter from classifying similar message as spam in the future.
Note: The tasks in this section are only available to domain administrators.
To create a new mailbox
Complete the fields as outlined in the table below.
Note: The fields that you see depends on the account type that you choose.
Field | Description | Obligation |
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Username | Enter a name for the new mailbox account. Can be up to 64 characters including the letters a to z, the numbers 0 to 9, and the underscore, period, and hyphen symbols (diacritics and special characters are not allowed). The first character must be alphanumeric; underscores and hyphens cannot be used as the first character, periods cannot be used as the first or last character, and two consecutive periods cannot be used. |
Required |
Target Username | Enter the alias for the mailbox account. | Required for Alias accounts. |
New Password | Enter an initial password for the mailbox. Can be up to 54 characters including the letters a to z, the numbers 0 to 9, and the following special characters: ~ ! @ $ % ^ & * ( ) - _ = + / \ ] [ { } : ; > < , . ‘ | ?. |
Required |
Confirm Password | Enter the password again. | Required |
First Name | Enter the given name of the maibox owner. | Required |
Last Name | Enter the surname of the maibox owner. | Required |
Title | Enter a title for the mailbox owner, if applicable. | Optional |
Telephone Number | Enter the phone number for the mailbox owner. | Optional |
Fax Number | Enter the fax number for the mailbox owner. | Optional |
Language | From the drop-down list, choose the language for the Webmail interface. If you choose Use Default, the language that is used is the one that was specified for the domain. |
Optional |
Timezone | From the drop-down list, choose the timezone that will be used in Webmail. If you choose Use Default, the time zone that is used is the one that was specified for the domain. |
Optional |
Members | Enter the addresses of any mailing lists to which this mailbox will subscribe. | Required for Mailing List accounts. |
Workgroup | From the drop-down list, choose the workgroup to which the new mailbox account will belong. | Optional |
Enable Forwarding | When checked, messages that are sent to this mailbox are automatically forwarded to the specified email address. | Optional |
Forwarding to | When you enter another email address in this field and select Forwarding Enabled, messages that are sent to this mailbox are automatically forwarded to the specified email address. | Required if Forward Enabled is checked. |
Forward and keep a copy | When checked, all incoming messages are delivered to both this mailbox and to the address specified in the Forwarding Email Address List field. | Optional |
Enable vacation message | When checked, a message is automatically sent in reply to all incoming email messages for this mailbox. | Optional |
Vacation Message | Type the body of the message that you would like to be sent in reply to all incoming email messages for this mailbox. | Optional |
Vacation message Frequency | Specify (in number of days) how often you want the vacation message to be sent to each sender address. For example, if you specify 1, the vacation message is sent to each address only once per day, regardless of how many messages they send. | Optional |
Vacation message end date | Specify the date when you want to stop sending vacation messages. Enter the date in the format YYYY-MM-DD hh:mm:ss. | Optional |
Add a Custom Spam Tag | Specify the tag that is appended to the subject of all spam messages. If Use Default is checked, the tag that is used is the one that was specified for the domain. To enter a custom tag, ensure that Use Default is not checked, and enter the tag that you want to use. |
Optional |
Choose a Spam Folder | From the drop-down list, choose the folder where you want spam delivered. The default is the Spam folder. | Optional |
Choose Spam Block Level | From the drop-down list, choose the level of aggressiveness for spam filtering. Choosing a level other than Normal causes the filtering engine to be more aggressive in labelling mail as spam. Use Default uses the Domain, Company, or global defaults. |
Optional |
To edit a mailbox
To delete a mailbox